Refund & Exchange Policy

Every generated resume, cover letter, ATS score, and job match is delivered digitally the moment it's created. There is no physical product shipped to you, so standard "return the item" policies don't apply. Instead, this policy covers refunds and account-level changes.

You can cancel or downgrade your Pro or Elite subscription at any time from your account settings. Cancelling or downgrading does not trigger an immediate refund for the current billing period: your plan and any remaining credits stay active until the end of that cycle, and the change takes effect at the next renewal.

Upgrading to a higher tier takes effect immediately and may involve a prorated charge for the remainder of the current cycle.

Credit packs are one-time purchases that do not expire on a monthly cycle. Once a credit has been used to generate a document, that charge is final. Unused credits from a pack you no longer want to use are not eligible for a cash refund, but remain available on your account for future use unless your account is terminated under Section 12 of the Terms & Conditions.

The LinkedIn add-on is a one-time purchase, not a subscription, and it comes in two tiers with different refund terms because they are delivered differently.

Normal tier is fully automated and delivered the moment you press Generate. Once your LinkedIn content has been generated it is non-refundable, because it has been delivered in full and cannot be returned. If you have bought it but have NOT generated yet, email support@tarshih.com and we will refund it.

Premium tier includes the same generated content plus a member of our team building and optimizing your actual LinkedIn profile with you. It is refundable in full at any time before we begin that work. Once we have started building your profile, the fee is no longer refundable, since both the generated content and part of the service have been delivered by then. If you paid for Premium and we have not contacted you, the work has not started and you are still entitled to a refund.

In both tiers, the content we generate is based on facts from a CV you created on Tarshih. We do not guarantee any particular outcome from using it, including profile views, recruiter contact, interviews, or job offers.

If a technical failure on our side prevents the Service from delivering something you paid for, for example a credit is deducted but no document is produced, email support@tarshih.com with your account email and a brief description. We will restore the credit or, at our discretion, refund that specific charge.

A LinkedIn add-on generation that fails does not consume your purchase: you can generate again at no extra cost. If it keeps failing, contact us and we will refund that purchase.

Fees already paid and credits already consumed are otherwise non-refundable, except where required by applicable law.

Saudi Arabia's e-commerce regulations generally give consumers a right to withdraw from an online purchase within a set period. That right does not extend to digital content or services supplied on a non-tangible medium once performance has begun with your prior express consent and acknowledgment that you lose the right of withdrawal by doing so.

By purchasing a subscription or credit pack and generating at least one document with it, you expressly ask us to begin performing the Service immediately and acknowledge that your right of withdrawal ends once that generation is delivered. If you haven't used any credit from a purchase yet, contact support@tarshih.com within a reasonable time and we'll review the request under applicable consumer protection law.

The same applies to the LinkedIn add-on: generating your content, or asking us to begin a Premium profile build, is you asking us to start performing the Service immediately.

Email support@tarshih.com from the address on your account, describe what happened, and we'll respond as quickly as we can. Refunds are issued by us and returned to the original payment method through our payment provider. Once approved, it can take a few business days for your bank or card issuer to show the amount.